Q: CART – How do I remove an item from my cart?
A: To remove an item from your cart, select the x to the left of the product you wish to remove and your cart will automatically update.

Q: CART – How do I change the quantity of an item in my cart?
A: To change the quantity of an item in your cart, use the + – buttons to change quantity and then click Update Cart button.

Q: DESPATCH – Where are my products despatched from?
A: The despatch location of products can vary. Most items are despatched from our warehouse and some items will be despatched from third-party locations. You will be informed of the despatch method and the delivery time-frames upon receiving your order. Should you wish to know the time-frames before placing an order please contact us.

Q: FREIGHT – I wish to use my own freight service, how do I do this?
A: On the cart page select ‘Arrange your own freight’ and then proceed to checkout.

Q: FREIGHT – I need you to provide me with a customised freight quote?
A: On the cart page select ‘Arrange your own freight’, on the Checkout page under Order notes, advise that you require a freight quote, select payment method of Direct Deposit or Purchase Order, and then proceed through checkout. Your order will come through and we will reply to you with a freight quote. You are not obligated to proceed with your order unless you accept the freight cost.

Q: GST – Do prices displayed include gst?
A: Yes

Q: ORDERING – How do I place an order?
A: You may order online, via email, by phone or by emailing your purchase order.

Q: PRICING – I understand some items have different pricing for local government and eligible businesses. How do I see my price?
A: If you are eligible for a different pricing structure we will enable this setting when your user account is created.

Q: PRODUCT FIND – How do I find a product on your website?
A: If you know specifically what you are looking for please use the search window on the upper right-hand side, and search by product number or key word. To navigate through the full range you can expand the full menu by hovering over the PRODUCTS tab (between ABOUT and CONTACT tab) or click on a category tile from the home page, when you see the menu down the left-hand side, you can also look through this by category and sub-category. Can’t find what you are looking for? Please contact us for assistance.

Q: PRODUCT PROBLEM – I have a problem with my product, what do I do?
A: We are here to help should any problem arise. You may email or ring us to advise us of the concern and we will discuss the issue, provide advice and an appropriate solution. The manner in which product problems are resolved will vary depending on the product. We will give your concern our utmost attention and provide you with the necessary assistance and support.

Q: PURCHASING – What are your trading terms?
A: Existing account holder terms will vary (7, 14 or 30 days). All other purchasing is conducted on a pre-paid basis.

We love how helpful FAQ’s can be and will continue to expand this list. Your questions asked will help you, us and others.
Can’t find the answer you were looking for? Please contact us on 08 9795 5503 or to visimax@visimax.com.au.