A: We ship Australia-wide, including remote and regional areas, as well as Tasmania. Internationally, we also service New Zealand. Thanks to our strong relationships with freight providers, we’re able to offer reliable delivery at competitive rates. If you require shipping to another country or have special delivery requirements, please contact our team for a customised solution.
Q: DESPATCH – Where are my products despatched from?
A: Most orders are despatched from our warehouse. You’ll receive delivery details once your order is processed. For estimated timeframes before placing an order, please contact us.
Q: FREIGHT/POSTAGE – I wish to use my own freight service. How do I do this?
A: On the cart page, select ‘Arrange your own freight’ and then proceed to checkout. Note your freight company and account number in the Order Notes box.
Q: GST – Do prices displayed include GST?
A: Yes, website prices are GST inclusive.
Q: ORDERING – How do I place an order?
A: You may order online, via email, by phone, or by emailing your purchase order.
Q: PRICING – The items I am viewing show POA. How can I get a price?
A: For prices on items with POA, please email visimax@visimax.com.au to receive a quote from our friendly team.
Q: PRODUCT PROBLEM – I have a problem with my product. What do I do?
A: We are here to help should any problem arise. You may email or call us to advise us of the concern, and we will discuss the issue, provide advice, and offer an appropriate solution. The manner in which product problems are resolved will vary depending on the product and the issue. We will give your concern our utmost attention and provide you with the necessary assistance and support.
Q: PURCHASING – What are your trading terms?
A: Existing account holder terms will vary (7, 14, or 30 days). All other purchasing is conducted on a pre-paid basis. If you wish to open an account with Visimax, please contact us.
We love how helpful FAQs can be and will continue to expand this list. Your questions help you, us, and others.
Can’t find the answer you were looking for? Please contact us on 08 6558 0676 or at visimax@visimax.com.au
