Q: CART – How do I remove an item from my cart?
A: To remove an item from your cart, select the x to the left of the product you wish to remove and your cart will automatically update.

Q: CART – How do I change the quantity of an item in my cart?
A: To change the quantity of an item in your cart, use the + – buttons to change quantity and then click Update Cart button.

Q: DESPATCH – Where are my products despatched from?
A: The despatch location of products can vary. Most items are despatched from our warehouse and some items will be despatched from third-party locations. You will be informed of the despatch method and the delivery time-frames upon receiving your order. Should you wish to know the time-frames before placing an order please contact us.

Q: FREIGHT/POSTAGE – I wish to use my own freight service, how do I do this?
A: On the cart page select ‘Arrange your own freight’ and then proceed to checkout. Note your freight company and account number in the Order Notes box.

Q: FREIGHT/POSTAGE – I need you to provide me with a customised freight quote?
A: On the cart page select ‘Delivery’, at Checkout page below the order value total select Request Freight / Postage Quote. Be sure to tell us that you are not a robot πŸ™‚Β  Click Place Order, we will receive your request, adjust your delivery costs and a revised order containing payment link will be emailed to you. Please note it could occur that a higher freight cost is required, especially if large bulky items. You are not obligated to proceed with your order unless you accept the freight/postage cost.

Q: GST – Do prices displayed include gst?
A: Yes

Q: ORDERING – How do I place an order?
A: You may order online, via email, by phone or by emailing your purchase order.

Q: PRICING – I understand some items have different pricing for local government and eligible businesses. How do I see my price?
A: Please create a customer account, if you are eligible for a different pricing structure we will enable this setting when your account is created.

Q: PRICING – The items I am viewing show POA. How can I get a price?
A: If you are a Government entity please log in and we will then adjust your account to government, your prices will then be displayed. Some items are POA for all customers, in this case please contact us for a price.

Q: PRODUCT FIND – How do I find a product on your website?
A: If you know specifically what you are looking for please use the search window on the upper right-hand side, search by product number, product name or key word. To navigate through the full range you can expand the full menu by hovering over the PRODUCTS tab (between ABOUT and FAQ tabs) or click on a category tile from the home page. When you see the menu down the left-hand side, you can also look through this by category and sub-category. Can’t find what you are looking for? Please contact us for assistance.

Q: PRODUCT PROBLEM – I have a problem with my product, what do I do?
A: We are here to help should any problem arise. You may email or ring us to advise us of the concern and we will discuss the issue, provide advice and an appropriate solution. The manner in which product problems are resolved will vary depending on the product and problem. We will give your concern our utmost attention and provide you with the necessary assistance and support.

Q: PURCHASING – What are your trading terms?
A: Existing account holder terms will vary (7, 14 or 30 days). All other purchasing is conducted on a pre-paid basis.

We love how helpful FAQ’s can be and will continue to expand this list. Your questions asked will help you, us and others.
Can’t find the answer you were looking for? Please contact us on 08 6558 0676 or to visimax@visimax.com.au.


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